Returns Policy

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Several types of goods are exempt from being returned, including if a product has been fitted or changed in any way, or such items as perishable goods, hazardous materials, flammable liquids or gasses. Additionally, Gift cards, eVouchers or downloadable products are non-returnable. Please contact us with your original order reference and reason for return to ensure it is eligible for refund/exchange prior to shipping. Please do not send your purchase back to the manufacturer. You may also want to review the part Manufacturers’ Warranty information, which are accessible from our website here. Damaged/Faulty Goods If the item is defective or damaged NUKPP may agree to replace the item. You should contact us within 14 days of delivery to inform us of the fault(s). Please note that if a signed for delivery service has been used, you should only accept the goods from the courier if the packaging appears in a suitably good condition. If you believe the parcel to have been damaged in transit, do not sign for the goods and please contact us immediately. Refunds Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow between 2 – 10 working days for refunds to appear on your account. If you haven’t received a refund, first check with your bank / credit card company / payment provider as it may take additional time before your refund is officially posted. Please note orders originally processed with Interest Free Credit may take longer to process. Check the documentation on your credit agreement for more information. If you have any concerns about late or missing payment(s) please get in touch. Partial Refunds (if applicable) There are certain situations where partial refunds may be granted: - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 30 days after delivery. - Special Order / Custom Built items may be subject to returns surcharges levied by the manufacturer which will be deducted from your refund. Exchanges (if applicable) We only replace items if they are defective or damaged. If you have ordered the wrong part, and you would like to exchange your item for a different product please contact us. If you have requested an exchange you will be required to pay the difference in value and may also be charged subsequent shipping/delivery costs. Returning Gifts If the item was marked as a gift when purchased and shipped directly to you, credit may be issued. Once the returned item is received, a gift certificate will be sent to you by email or post. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue any refund/exchange to the gift giver directly. Gift cards and eVouchers are non-refundable. Postage/Shipping Shipping/Delivery costs are non-refundable. When returning item(s) the customer is responsible for paying carriage and is responsible for the item until received at Nemesis UK. If Nemesis UK has agreed to arrange collection for a return on your behalf, shipping costs may be deducted from your refund. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Contact Details and Returns Address Use the contact information provided in your order confirmation to get in touch, and to be provided with the correct delivery address for returns.